Refunds & Returns

Returns will only be accepted within 30 days from purchase date, and ONLY if a Return Merchandise Authorization (RMA) number has been issued.  BullDawgMfg.com reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered).  Refunds will be issued back to the original form of payment if possible.  If the original form of payment is no longer valid, the refund will be issued in the form of a Company check.

Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.

When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of a BullDawgmfg.com employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.

We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact This email address is being protected from spambots. You need JavaScript enabled to view it. within 72 hours.

If the product is damaged during shipment, BullDawgMfg.com will replace the product at no charge.

In the case a replacement product was sent, we will send you a FedEx return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.

If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense.

Installation costs will not be covered by BullDawgMfg.com for any returned product.

ExtremeTerrain.com reserves the right to change or amend the return policy and procedures at any time without notification.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada – All sales are final for international orders and no returns are allowed.

In the case of a Customer Choice Return (when the decision to make the return is solely the choice of the customer), all shipping fees and handling fees will not be refunded.

DEFECTIVE PRODUCTS

Defective Products: For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, If you receive a defective product please contact us within our 30 day return policy period, and we will process your return free of shipping charges. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. process your return.

BullDawgMfg.com is not responsible for any labor costs which occur as the result of the installation of wrong or defective parts.

DAMAGED SHIPMENTS

We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.

If you receive an item that has been damaged in shipping, please notify us within 72 hours of receipt and we will set up a shipping claim for the product. Once this claim has been processed by the shipper, we will reach out to you to return the product and send out a replacement.

We may request pictures to further assist with the completion of the claim.

UNAUTHORIZED RETURNS

If you return a product without first contacting our Returns Department at BullDawgMfg.com for a Return Merchandise Authorization (RMA) number, it may take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion.

If your unauthorized return has not been processed within 3 weeks, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..

UNDELIVERABLE OR REFUSED SHIPMENTS

Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses or if the recipient refuses delivery. All packages returned to us for the above reasons can take up to 3 weeks to be processed. We may charge you a 15% restocking fee at our discretion.

For international orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada  – The return shipping costs of any refused or undeliverable shipment(s) outside of the United States  or Canada may be deducted from any refund at BullDawgMfg.com‘s sole discretion.  

NON-RETURNABLE PRODUCTS

Returns will not be accepted for any of the following items: 

• Special Custom Ordered Hardtops
• Items which have been installed and are Damaged (unless you are making a manufacturer’s warranty claim).
• Items that have been modified in any way from their original condition.

ALL freight shipments are only returnable at the discretion of BullDawgMfg.com

International orders shipping outside of the United States, PR, GU, VI, APO/FPO, or Canada are not returnable.

ORDER CHANGES AND CANCELLATIONS

For orders shipping to United States, PR, GU, VI, APO/FPO, or Canada, We strongly suggest you call us at 1-800-988-4605 as soon as possible after placing your order if you need to change or cancel it, as we ship orders out quickly! If you email us, we may not receive them in time to stop the order from shipping out.  Please double-check that your order details are correct before submitting your order at the “Order Review” step of checkout.

An order that has already shipped cannot be canceled.  Please contact us to set up a Return Merchandise Authorization (RMA) once your order has been received.

If you need to change the address on an order that has already been shipped, please call us.  There will be a $65.00 Rerouting fee to reroute any hardtop order in transit.  Orders shipped via USPS cannot be changed while in transit.